How do I cancel my subscription in the portal?
With the Cancel subscription button on the Payments and invoices page, with 30 days of notice: on a monthly plan the subscription ends at the first turn of the month after the 30th day, on a yearly plan on the 30th day (on a yearly plan the fee for the remaining full months is refunded); everything works until then and you can withdraw it; afterwards you can download your data for 90 days.
Cancelling
- My subscription → Payments and invoices → Cancellation → Cancel subscription, with confirmation.
- The page shows the end date. The notice period is 30 days: on a monthly plan the subscription ends at the first turn of the month after the 30th day, on a yearly plan on the 30th day. Until then the site runs and you can use everything.
- On a yearly plan the fee for the remaining full months is refunded: we start the refund after approval.
- Removing a module or an add-on is different: that takes effect at the end of the billing period (My package).
- Changed your mind? Never mind, I stay: the subscription continues as usual.
- You get an e-mail about the cancellation and the withdrawal.
After it ends
- There are no more charges, and the site is not available to visitors.
- In the portal, with Download the data package, you can download the content and the uploaded files for 90 days after it ends; then we delete them.
- You can also get the full exit package (database, invoices, the static version of the site) on request, within 15 working days.
- If you want to restart, write to us: during those 90 days the content is still kept.
Let us look at your site.
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