How do I request my data in the portal?
With the Request my data button on the My subscription → My package page: the package is ready within 15 working days of the request, you also get the download link by e-mail, and it is valid for 30 days.
What you get
A ZIP file with a short description in your language:
- the content you gave in the portal, step by step, as text;
- the uploaded files;
- the data of the project, the company, the requests and the messages in JSON and CSV, with the message attachments;
- your invoices and signed contracts;
- the e-mails we sent you;
- a static HTML copy of the site and, if there is one, the database backup.
The platform code and the internal work notes are not included.
How to request it
- Open the My subscription → My package page and click Request my data.
- The page shows when you requested it and the latest date it will be ready.
- When it is ready you get an e-mail with the download link, and the Download the package button appears in the portal.
How long you can download it
The link is valid for 30 days and works without signing in, so do not pass it on. If it has expired, request a new one in the same place.
Let us look at your site.
The quote form takes two minutes: package, add-ons, your company details. You see the price at once, and it commits you to nothing.