What happens if a card charge fails?
A grace period starts: we retry daily and email you a payment link; if it still fails by the end of the grace period, the account is suspended.
The grace period
- We retry the charge every day and send you an email with a payment link.
- Meanwhile you can pay at any time (Pay now) or change the card.
- On the Payment and invoices page of the portal, the status shows until when the grace period lasts.
The length of the grace period is stated in the terms, under "Late payment and suspension".
If it still fails
The account is suspended: visitors see a neutral "temporarily unavailable" page, and your content and data are kept. After payment the site comes back immediately.
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